Reference

Before thinking there is a product defect

  1. Errors which occur during the operation or installation of the device may be mistaken as a malfunction of the actual device.
  2. If you are having problems with the device, try the suggestions listed below.
  3. If the problems persist, contact your authorised Kia dealer.

Problem: There are small red, blue, or green dots on the screen.

Possible Cause: Because the LCD is manufactured with technology requiring high point density, a pixel or lighting deficiency may occur within 0.01% of total pixels.

Problem: The sound or image is not working.

Possible Cause:

  • Has the Switch for the vehicle been turned to [ACC] or [ON]?
  • Has the SYSTEM been turned OFF?

Problem: The screen is being displayed but sound is not working.

Possible Cause:

  • Has the volume been set to a low level?
  • Has the volume been muted?

Problem: When the power is turned on, the corners of the screen are dark.

Possible Cause:

  • The display appearing somewhat dark after prolonged periods of use is normal with LCD panels. It is not a malfunction.
  • If the screen is very dark, contact your nearest dealer for assistance.

Problem: Sound is working from only one speaker.

Possible Cause: Are the positions of Fader or Balance sound controls adjusted to only one side?

Problem: When turning power on, the most recent mode screen is not displayed.

Possible Cause:

  • Within modes that play files by reading external sources, such as discs, USB, or Bluetooth® streaming mode, the most recently played mode screen prior to turning off power may not properly load.
  • If there is no disc or the corresponding device is not connected, the mode operated prior to the most recent mode will operate.
  • If the previous mode still cannot be properly played, the mode operated prior to that will operate.